Terms
Payments
(1) Payment shall be made by you for all monies owed to us in respect of
orders placed on this Website ("Payment").
(2) Payment shall be made on order and is acceptable by cheque or all major
credit and debit cards: (Switch, Mastercard, Visa). Cheques and Postal Orders
should be made payable to Patio-Furniture LLP and crossed "payee only".
Ownership/Risk
(1) The risk of damage to or loss of goods supplied by us will pass to you
when the goods are loaded on to the delivery vehicles at our premises. We will
not despatch goods to you until we are receipt of Payment in full (including
VAT) in cleared funds and ownership in the goods remains with us until that
point.
Delivery
Delivery includes UK Mainland, please check if there are any additional
carriage charges to remoter areas of Scotland and the various UK isles.
2-4 day delivery is based on items that are in stock. We will endeavour to
notify you of items that are out of stock via email within 1 working day of your
order.
Delivery times are not guaranteed and should the delivery be delayed by
factors beyond our control, we will notify you at the earliest opportunity.
Right to withdraw
(1) In certain circumstances, you may have the right to withdraw from the
contract without penalty and without the need to give us any reason, at any time
during a period of seven working days (Monday to Friday inclusive) which in the
case of goods shall begin from the day after the day of receipt of the goods by
you and in the case of services, from the day after the day of conclusion of the
contract.
(2) For your convenience, we will notify you as to whether you have a right
to withdraw in respect of any of the products on the order form.
(3) We agree to reimburse you, free of charge, within 30 days of notification
of withdrawal, the purchase price you paid for the goods or services, although
we do reserve the right to charge you for the cost of returning any goods (which
shall be by deduction from the purchase price).
(4) This right of withdrawal shall not apply, in any event, in the following
circumstances:
to services if performance of the contract has begun with your agreement,
before the end of the seven working day period; or
to any goods made to your
specification or personalised at your request.
Returns Policy
We want all our customers to be happy and if you do have a genuine problem
with quality or damage to any items that you have received, we want to know
about it. If damage has been caused while in transit to you, please keep all
packaging and the damaged item and inform us immediately; we will then be able
to take the matter up with our carrier and make sure a replacement is despatched
to you. The carrier will be under instruction to collect the damaged item for
return to us. If any of the goods have been used, or are not available for
collection, in certain circumstances Patio-Furniture LLP will not be able to
replace them.
ISSUES OF QUALITY: Contact our customer service department outlining your
quality issues via customerservices@patio-furniture.co.uk.
This will provide us with an opportunity to investigate, and in some
circumstances we may ask you to return the item to help us with our
investigation. If necessary, we will arrange a replacement or refund. In all
circumstances, complaints of quality or damage will only be entertained up to a
maximum of 30 days after date of delivery.
Warranties and Liability
THIS WEBSITE IS PROVIDED BY ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE
NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE
OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS
FOR SALE ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS
AT YOUR OWN RISK.
TO THE FULL EXTENT PERMITTED BY THE APPLICABLE LAW, WE DISCLAIM ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR
PURPOSE. WE DO NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAILS WHICH MAY
BE SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE
LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE,
INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND
CONSEQUENTIAL DAMAGES.
CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION
OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE
ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY
HAVE ADDITIONAL RIGHTS.
OUR ENTIRE LIABILITY UNDER OR IN CONNECTION WITH THIS AGREEMENT, YOUR ORDER,
THE GOODS SUPPLIED OR OTHERWISE SHALL NOT EXCEED THE VALUE OF YOUR TOTAL
PAYMENTS TO US.
Nothing in this agreement shall serve to exclude or limit our liability in
respect of death or personal injury caused by our negligence.
Termination
We reserve the right to terminate this agreement immediately on notice to you
in the event that you are deemed to be in material breach of any term of this
agreement.
Complaints
We aim to provide you with a quality service. If, however, you feel that you
have cause to complain, please contact us, we will try to do our best to solve
any problems that arise.
Force Majeure
We do not take responsibility for any event which is outside our reasonable
control nor for any consequential loss arising from such an event.
Entire Agreement
This agreement supersedes any prior agreements or arrangements which may have
subsisted between us, provided the information you have given to us is not
incorrect or fraudulent.
Interpretation
In this agreement:
(1) reference to any statute or statutory provision includes a reference to
that statute or statutory provision as from time to time amended, extended or
re-enacted;
(2) words importing the singular include the plural, words importing any
gender include every gender and words importing persons include bodies corporate
and unincorporate; and (in each case) vice versa;
(3) any reference to a party to this agreement includes a reference to his
successors in title and permitted assigns;
(4) the headings to the Clauses are for ease of reference only and shall not
affect the interpretation or construction of this agreement.
Law
This Agreement shall be governed by and construed in accordance with the laws
of England.
Severability
Notwithstanding that the whole or any part of any provision of this Agreement
may prove to be illegal or unenforceable the other provisions of this Agreement
and the remainder of the provision in question shall remain in full force and
effect.
Third Parties
The parties confirm their intent not to confer any rights on any third
parties by virtue of this Agreement and accordingly the Contracts (Rights of
Third parties) Act 1999 shall not apply to this Agreement.
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